Returns & Exchanges
At b.box, we want you to love your new fashion finds, which is why we offer a flexible 30-day return policy for all unworn items with original tags. If your purchase isn't quite right, our simple online process makes it easy to secure a refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the original, unwashed garments with all tags attached into their original packaging or a secure mailing bag.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing